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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of MaKayla Duttry

MaKayla Duttry

February 24, 2026

5  out of  5
rating by MaKayla Duttry
"I had to call to start a new policy, due to the previous agent / building I was through. My new & current agent who assisted me today, Penny, was absolutely wonderful. I’m so thankful that I decided to call and switch not just agents but switch buildings, because Penny was absolutely amazing to work with. She made sure it wasn’t confusing, she was very thorough & friendly, walked me through each & every step, and overall she’s the best agent I’ve had. I HIGHLY recommend anybody looking for reasonable / affordable insurance, and a wonderful customer service experience, to go through Kim McDonald’s State Farm insurance company!"
We responded:
"Thank you MaKayla! We are so glad we could help and I have such a wonderful team to make so that you have your coverage needs met and make it understandable and easy for you. -Kim"
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Nancy

February 23, 2026

5  out of  5
rating by Nancy
"Kim is very easy to work with. She is very honest, knowledgeable and friendly, which helped us make our decision to move all of our insurance after 30 years with our prior carrier. The purchase of the new policies was very easy. We were very impressed with the prices and coverage. We would recommend Kim to anyone looking for a new carrier"
We responded:
"Thank you so much!! I am so thankful you have given me the opportunity to help you. So glad we could help save you money and provide you with the protection you need. Welcome to our State Farm Family- Kim"
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Skip & Penny's Country Catering LLC

February 11, 2026

5  out of  5
rating by Skip & Penny's Country Catering LLC
"Jessica was very helpful and with my car insurance needs. And she saved me a bunch of money!"
We responded:
"Thank you! We are so glad we could help you save money and we are here to be helpful to you! Kim McDonald, State Farm Agent"
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Heather Zaki

February 11, 2026

5  out of  5
rating by Heather Zaki
"I had Jessica Bailey as my lady who gave me a quote as a first time driver and having insurance she was patient with me and explained everything as she went I highly recommend her and State Farm"
We responded:
"Hi Heather- Thank you so much! We are so glad to hear this great feedback! Thank you for your recommendation. We are happy to help and explain to you so you can understand your coverage. Welcome to the Kim McDonald State Farm Insurance Family! - Kim McDonald, State Farm Agent"
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Joshua Wasko

February 6, 2026

5  out of  5
rating by Joshua Wasko
"Very well at explaining and making me feel more relaxed for my first time"
We responded:
"Joshua Thank you for the great feedback. It is our goal to help you understand, explain and make you relaxed to have an agent to help and guide you. Thank you for the opportunity to show you how we care about our customers and their protection. Kim McDonald"
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Jessica Lynn

February 2, 2026

5  out of  5
rating by Jessica Lynn
"I talked to Jessica on the phone and she did an amazing job. She was very helpful and made everything easy and painless!
Thank you so much!"
We responded:
"Thank you Jessica! I am glad we could help and Jessica on my team is helpful. Thanks. Kim McDonald, Your State Farm Agent"
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Howard Smith

January 21, 2026

5  out of  5
rating by Howard Smith
"Miranda was amazing. She helped me lower not only my homeowners insurance but my car insurance. Would recommend working with her. Not only efficient but very nice."
We responded:
"Thank you so much Howard for such kind words. We take pride in building a friendship with our customers and helping you get the best price possible for you. My team is Amazing and caring. Thank you again. Kim McDonald, Your State Farm Agent"
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Alexzandria Zattoni

January 21, 2026

5  out of  5
rating by Alexzandria Zattoni
"Penny was so very helpful and kind while we figured out my claim! She put me at ease during a stressful situation and I'm very grateful for her as my agent. When I first switched over to Kim McDonald, she was very informative and really helped me understand my policy. Per her recommendation, I opted to use the Safe Driver feature and Penny was really great during my review, too! I saved money using this and had an ego boost when she complimented my driving habits!"
We responded:
"Thanks Alexzandria! We are so happy to be able to help you!- Kim McDonald"
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Shannon Leonard

January 20, 2026

5  out of  5
rating by Shannon Leonard
"I today set up my auto insurance through this company, fast , easy , pleasant, awesome experience and also saved well over $ 100 a month , So happy to start dealing with you all !!!"
We responded:
"Thank you Shannon! We take pride to give you the best coverage and service at the best price. Thank you for the opportunity to protect you. Kim McDonald"
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James McDonald

January 15, 2026

5  out of  5
rating by James McDonald
"Excellent communication transferring my insurance to State Farm. Highly recommended."
We responded:
"Thank you James! We really appreciate your recommendation! - Kim McDonald, Your State Farm Agent"
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Edie Caltagarone

January 12, 2026

5  out of  5
rating by Edie Caltagarone
"Penny Bishop goes above and beyond when it comes to client services. She is a great agent and a genuinely cares about her customers needs."
We responded:
"Thank you Edie! We so appreciate hearing this! We do care about our customers needs because you are not a customer, you are a part of our State Farm Family! - Kim McDonald"
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Heather Dodd

January 11, 2026

5  out of  5
rating by Heather Dodd
"I had questions regarding insurance that I was unsure of. Miranda took the time, to not only give me the answers I needed but then also offered solutions that may work. She was friendly, professional, and easy to talk to. I have been with State Farm for well over 25 years and have always had very positive interactions. Thank you Miranda and to the whole team at State Farm! Appreciate you!"
We responded:
"Thank you Heather! We appreciate your feedback and are glad to help!
Kim McDonald
"
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Heidi Harvey

January 11, 2026

5  out of  5
rating by Heidi Harvey
"Kim McDonald and her staff have been a tremendous help to me over my many years with State Farm. Any time I call or stop in, I'm treated in a friendly manner, and all my questions are answered."
We responded:
"Thanks Heidi! We appreciate your kind words and we are so glad to be here to help!- Kim McDonald"
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Jodee Bowers

January 9, 2026

5  out of  5
rating by Jodee Bowers
"Kim’s office has the most amazing staff especially Miranda and Jake that I have been dealing with. This last time incident has put us all to the test and they and Kim have been the greatest thru it all."
We responded:
"Thanks Jodee! We really appreciate you kind words and we are so glad to help you in any way possible! Kim"
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Chelcee Gibson

January 5, 2026

5  out of  5
rating by Chelcee Gibson
"Kim was professional and thorough when explaining our auto and home owners insurance. She answered questions in a way I could understand and answered honestly. She was fast with getting us paperwork needed to be completed. Her staff is always very helpful and nice when I call with questions."
We responded:
"Thank you Chelcee! I am so glad that I could help you and explain in a way that is understandable for your personal needs. Kim McDonald"
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Brooke Angeletti

January 5, 2026

5  out of  5
rating by Brooke Angeletti
"Go ahead, give Penny a call at State Farm​"Like a good neighbor" Penny was up for all my silly questions and concerns and helped with the best coverage and saved money!! I left my old company for state farm I'll never go back now me and my baby's are safe and coverage for anything... thanks for great customer service!!!"
We responded:
"Thanks Brooke! So glad we can help you with the Best coverage and Save you money! Reach out any time - we are here to help. Kim McDonald, State Farm Agent"
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Taylor Haag

December 18, 2025

5  out of  5
rating by Taylor Haag
"Always an easy and pleasant experience when I need to talk to anyone at this office ."
We responded:
"Thanks Taylor! So glad we can help you when you need us! Kim"
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Emily Fyock

December 16, 2025

5  out of  5
rating by Emily Fyock
"Penny did a review with me of all my insurance and coverages. She was very helpful and answered all my questions. Highly recommend!"
We responded:
"Thank you Emily! So glad we can help.- Kim McDonald
"
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Courtney Kline

December 11, 2025

5  out of  5
rating by Courtney Kline
"Kim was extremely helpful on finding us some discounts and going over all coverages. I highly recommend her office!"
We responded:
"Thank you Courtney! It was so nice to meet you and your husband and be able to help you! Kim McDonald"
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Colten Robinson

December 5, 2025

5  out of  5
rating by Colten Robinson
"All of the employees are very helpful and respectful"
We responded:
"Thank you so much Colton!!! We are so glad to help. Kim"
Profile photo of Jodi Stewart

Jodi Stewart

December 4, 2025

5  out of  5
rating by Jodi Stewart
"Customer Service is fabulous. Penny has been my "go to" for over 5 years now, and in my experience, I find that she is knowledgeable, explains things in a way that I fully understand, handles things quickly, and genuinely cares about a client as a person. I've never felt pressured, judged nor uncomfortable with anything that she or Kim are introducing to me - only respected and like they are just showing me what options I have to help make my decisions in life. Great company and staff."
We responded:
"Thank you Jodi! We are here to help you make decisions for you! Thank you for your continued business. We appreciate you and the opportunity to help you! - Kim McDonald"
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Briana Rice

December 4, 2025

5  out of  5
rating by Briana Rice
"Kim and her team are absolutely amazing! Not only are they extremely efficient they're genuine and kind. I’d never go anywhere else for car insurance. A huge thank you to Debbie for all her hard work on my recent deer incident!"
We responded:
"Thank you Briana! I am so glad we are able to help you! -Kim"
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Julie Passmore

December 3, 2025

5  out of  5
rating by Julie Passmore
"I have been a long time State Farm customer. Miranda at Kim McDonald's was great to work with and helped me out with all of my concerns and went over all of our policies to insure everything was correctly set up. She took the time to go over everything in detail. Thank you Miranda for giving me your time to understand my policies and options. It was truly appreciated!"
We responded:
"Thank you Julie for giving me the opportunity to help you! I appreciate you!"
Profile photo of Ginger Root

Ginger Root

November 24, 2025

5  out of  5
rating by Ginger Root
"Great price~ Penny was helpful and knowledgeable."
We responded:
"Thank you! We are so glad we could help and provide you with information to protect your personal needs! I am blessed with a caring team to help.- Kim McDonald, Your State Farm Agent"
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Dave Kohn

November 11, 2025

5  out of  5
rating by Dave Kohn
"Great service. Great atmosphere."
We responded:
"Thank you Dave! -Kim"